eSIMTrip FAQ: your eSIM help center

A travel eSIM is a digital SIM profile with a prepaid data plan for another country. You download it to the eSIM chip that is already inside your phone by scanning a QR code, so there is no plastic card to post, swap or lose. Once you land, the eSIM connects to a local partner network and you browse at local speeds instead of paying roaming rates.

No. Every eSIMTrip plan is data only: no phone number and no SMS. Keep your own SIM switched on for calls and texts from home if you like, and use the eSIM for data. WhatsApp, FaceTime, Telegram, Signal and other app calls work over the eSIM data like on any internet connection.

Most phones released since 2019 support eSIM, for example iPhone XS and newer, Samsung Galaxy S20 and newer, and Google Pixel 3 and newer, as long as the phone is not locked to one carrier. Dial *#06# on your phone: if an EID number appears, the phone has an eSIM chip. The compatible phones page lists the models.

Yes. Dual SIM phones run your home SIM and the travel eSIM side by side. Set the travel eSIM as the line for mobile data and keep your home line for calls and texts, or switch your home line off to avoid roaming charges on it.

The plan's days start when the eSIM first connects to a supported network at your destination, not when you buy it and not when you install it. You can install a few days before you fly without losing any days.

You can use data for the whole period. Each day the first 3GB (5GB on some destinations, shown on the plan) run at full speed; after that the eSIM keeps working at 1 Mbps for the rest of that day, which is enough for maps, messages and music. Full speed returns the next day.

Personal hotspot works on most partner networks, so a laptop or a second phone can share the eSIM data. A few local operators restrict tethering; if sharing does not start, restart the hotspot after the eSIM has connected.

No. You can leave it on the phone; it simply stops working when the data or the days run out. If you buy another plan for the same place later, it arrives as a new eSIM with its own QR code.

Install it one or two days before you leave, on a stable WiFi connection. On arrival you only switch the eSIM line on and turn on data roaming for it. Installing early does not start the validity period.

Right after the purchase the eSIM appears in My eSIMs with its QR code, the SM-DP+ address and the activation code. If you only have one phone, copy the address and code and enter them by hand in the phone's eSIM settings.

Usually not. Most eSIM profiles can be downloaded once, so a deleted eSIM cannot be added again with the same QR code. Switch the line off instead of deleting it until your trip is over.

Buy another plan for the same destination and install it as a new eSIM; it takes about two minutes on hotel WiFi. Your phone can store several eSIMs and you choose which one carries data.

If all the countries are in one region, a regional plan such as Europe (41 countries) or Asia keeps you online across borders with one eSIM. If your trip crosses continents, the global plan covers 161 countries with a single eSIM.

Check that the eSIM line is on, that it is selected for mobile data and that data roaming is on for it. Then switch airplane mode on and off. If it still does not connect, pick the partner network shown on the destination page manually in the carrier settings.

Yes. Choose a quantity from 1 to 100 at checkout. Every eSIM gets its own QR code, so each person installs one on their own phone.

You pay for eSIMs from your account credit. Add credit from $30 with USDT (TRC20, BEP20, ERC20, Solana), USDC, BTC, ETH, BNB, SOL or LTC in the secure PayGate checkout that opens on the site. TRON USDT usually confirms in about a minute.

Press Get started. Your browser creates an account token that starts with ESM. Copy it or save it as a .txt file, tick the box and the account opens. The token is your login and your password at once, so keep it somewhere safe; there is no email or password to reset.

An eSIM that was never installed (within 30 days of purchase) or that never connected at the destination is refunded to your account credit. Credit stays in your account for your next eSIM; it is not paid out to a wallet.

Yes. Prices are in US dollars and include everything; what you see on the plan is what is taken from your credit. Network fees for your crypto top-up are shown in the checkout before you pay.

We compare every plan with the public price of a leading travel eSIM seller for the same data and days, and sell it 40% lower. The comparison was last read on 4 November 2026.

No card data is involved. We keep your credit balance, your top-up records with the blockchain transaction id, and the eSIMs you bought. Your IP address is not stored in plain form.