Refund policy

Refunded to your credit

• The eSIM was not installed yet, and you ask within 30 days of purchase.
• The eSIM was installed but never connected at the destination, on a supported, unlocked phone with data roaming switched on for the eSIM.
• A system error charged you twice or for the wrong plan.

Not refundable

• The eSIM has connected at the destination and data has been used.
• The phone does not support eSIM or is locked to a carrier.
• The eSIM was deleted from the phone by the customer.

Credit and top-ups

Refunds are paid to your account credit and can be used for any other eSIM. Credit itself is not paid out to a wallet. A top-up bonus is part of the credit you received and is not refunded separately.